Essential Espresso
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Essential Espresso Privacy Statement

We try to keep our policies short and sweet so that you can enjoy your shopping experience without worrying about the fine print!

Coupon Codes

Occasionally Essential Espresso will offer coupon codes as a means to provide promotional discounts to our customers. Customers can use these coupon codes by adding the product to the shopping cart and then entering the code into the Coupon Code box on the Checkout page. Some coupon codes are only applicable to certain products or on orders totaling a specific dollar amount. We can only accept one coupon code per order. Unless otherwise stated, coupon codes can not be combined with any other offer. Coupon codes are also only active for a limited amount of time, as indicated on the Website. Coupons and related promotions are not valid on prior purchases.

Coupon code BUNNY2011 expires April 14, 2011 and excludes Baratza, Capresso, Grimac Royal Falcon, Jura, Jura-Capresso, Rancilio, Rocket Espresso, Technivorm, reconditioned, items classified as "parts", prior purchases and sale page items.

Price Match

Essential Espresso is committed to offering you the lowest prices possible. If you find a lower advertised price at another US-based e-commerce Website at the time of your purchase or within 7 days of your order, we will match the price. Please contact our customer service representatives at 866-704-7001. We will do our best to assist you, however, we reserve the right to decline price-match requests at our discretion.

Privacy Policy

We strive to keep your personal information confidential. Please read the following policy to learn how we handle your personal information:

When we collect information: We only collect information about you when you purchase a product or register as a member on EssentialEspresso.com.

What information we collect: We collect the following personal information to process, fulfill and ship your order: your name, email address, your billing/shipping information, credit card and phone numbers. When you browse Essential Espresso’s website, you are able to do so anonymously. We don’t collect personal information when you browse — not even your email address.

How we protect your personal information: The EssentialEspresso.com website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages, where personal information is required. This encryption technology protects your name, address, and credit card number, during data transport, at the point-of-purchase.

How we handle your information: The information you give to us is not sold to outside parties. We only share your contact shipping address and phone number with the shipping company. In rare instances, your information may be shared to fulfill government-mandated court orders, subpoenas, or related legal inquiries.

How the information is used: We use the information you provide to fulfill requests for products, keep you up to date on backordered merchandise, and offer you money saving discounts and promotions.

E-mail updates: It is our intent to send you E-mail Updates only if you have signed up for an account. Instructions on how to unsubscribe are included in each email update or you can unsubscribe by sending an Email to web@essentialespresso.com.

Questions & Suggestions:

If you have questions or suggestions, send an e-mail to help@EssentialEspresso.com.

Shipping Policy

We process and ship orders on weekdays. Most orders placed before 12pm CST are shipped that day, if the merchandise is in stock. If you need an item by a specific date, please call our customer service line 866-704-7001.

UPS Ground shipping normally takes 2-10 business days depending on the processing time and your location. Orders being delivered to Alaska, Hawaii, APO, FPO and international addresses may incur additional shipping charges, please contact our customer service department at 866-704-7001 for additional information. Essential Espresso’s free and discounted shipping offers only apply to orders delivered within the continental United States. Hawaii, Alaska, US territories and international orders do not qualify for free and discounted shipping.

If your package was delayed due to national holidays, weather conditions or other acts of nature, expedited shipping charges cannot be refunded.

Shipping Procedures at a Glance

  • It may take 24-48 hours (not including weekends or holidays) before your package is shipped.
  • Essential Espresso offers free ground shipping on all orders over $50 within the Continental United States.
  • All parts ordered through Essential Espresso will incur a $9.95 shipping and handling fee.
  • For orders, which need to be shipped to Hawaii, Alaska, Canada, or Puerto Rico, please contact a Customer Service Representative at 866-704-7001.
  • Some small items may ship via USPS and will therefore not have a tracking number.
  • Accessories, coffee, and starter kits may be shipped and packaged separately from the machine. This could result in receiving your merchandise on different days. Some items may ship via USPS.
  • Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.
  • Please note that we are unable to ship Jura Capresso and Capresso branded items to Canada.
  • We can only ship items weighing under 1lb to a PO Box. Items weighing more than 1lb must be shipped to a valid street address.
  • FedEx & UPS Air Shipments: If you are ordering a machine that requires Next-Day, 2-Day or 3-Day Deliveries, please make sure you place your order before 12:00 PM CST. We do our best to make sure all priority air packages are shipped the same day. However, we cannot guarantee that air shipments placed after 12:00 PM CST will ship that day. Please give us a call, if you need a priority package shipped and you are ordering after 12:00 PM CST, we will do our best to accommodate shipping requests.
  • Expedited Shipping:
    -Next-Day, 2-Day and 3-Day Deliveries are subject to FedEx or UPS policies.
    -Saturday delivery is only available for FedEx Express or UPS Next Day Delivery and must be specified at the time of ordering. No expedited shipments are delivered on Saturdays unless otherwise specified. Please note: UPS reserves the right to charge an additional fee for Saturday deliveries.
    -"In Transit" times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays.
  • APO Shipping:
    -When placing an order with Essential Espresso that is being shipped to an Army Post Office (APO) or Fleet Post Office (FPO) we ask that you know a few things before you place your order. You will need the recipient’s full name, the Military Unit, and APO/FPO address, including zip code. To place your order, please contact our customer service department at 866-704-7001.
    -USPS also has weight and size restrictions on packages delivered to APO and FPO addresses. Packages shipped using the USPS cannot exceed 70. The package size is also limited to a total of 72” including the height, width and length.
    -Please note: Most prosumer espresso machines CANNOT be shipped to APO/FPO address, due to USPS size restrictions.

International Orders :

  • All packages shipped outside of the US are considered international.
  • Warranties are void on ALL machines shipped to or transported outside of the US.
  • Please note that we are unable to ship Jura Capresso or Capresso branded items to Canada.
  • The customer is responsible for all shipping, customs and brokerage fees as well as any other charges associated with delivery of the package.
  • Essential Espresso reserves the right to choose the appropriate shipping method and carrier.
  • Essential Espresso is not responsible for delivery of the package; once it leaves our facility, the responsibility falls on the carrier.
  • Essential Espresso does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
  • Orders will not be shipped without verification of shipping costs by customer. This cost does not include customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.
  • The customer is responsible for all return shipping costs involved with defective merchandise.

Refusal of Shipment
If the shipment is delivered to its intended destination and shipping is refused by the customer, the order will be subject to a $14 fee and our merchandise return policy—which deducts full shipping charges from applicable refunds.

Incorrect Address
Please verify your shipping address prior to finalizing purchases. If Essential Espresso has been provided an incorrect address, which results in the order being re-routed, the customer will be responsible for a $14 fee and incur additional shipping charges associated with the delivery of products to the correct destination.

Return Policy

Your satisfaction is our primary concern at Essential Espresso. We will gladly accept any returns on new merchandise 30 days from the date you receive your order, as long as you follow our return guidelines. Refurbished machines may be returned up to 15 days from the date you receive your order. You will receive a full refund, minus our cost of shipping the item to you.

This policy is not applicable to machines which have been personalized, coffee, replacement parts, and accessories, which may not be returned.

Return Guidelines

  1. Return Authorization (RMA) numbers are issued by our Customer Service department. Please call our Customer Service Department at 866-704-7001 to receive an RMA number and begin the return process.
  2. Refunds will be issued once products have passed inspection at our location. Products will not be accepted without a RMA number. If merchandise is returned without a RMA number, you will be responsible for all associated costs. RMA number must be marked clearly outside the packaging. WE CANNOT ACCEPT RETURN PACKAGES WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE.
  3. All returns must still be in new condition and have all the original packaging and original contents included. UPC bar codes must still be intact for all returns.
  4. All products returned to Essential Espresso will incur a 10% restocking fee.
  5. If the machine has a cup counter, it must have fewer than 50 cups of use.
  6. Gift-with-purchase products should be returned to Essential Espresso; if they are not, the full retail cost of the products will be deducted from the refund.
  7. Refurbished machines must be returned within 15 days, from the date you receive your order.

Our return policy for other situations, such as shipping damage, performance issues and the rare defective item is explained below. The mission of our sales staff is to make sure each and every purchase you make meets your needs and budget. If you have any questions after a purchase, please call our experienced team at 866-704-7001.

Draining Your Boiler
When you return your espresso machine, the boiler must be properly drained to avoid damage. It is up to the customer to ensure that the boiler is completely drained. If the machine is received in our facilities damaged, due to an improperly drained boiler, the customer may be charged refurbishment fees.

* Please read the instructions in their entirety before attempting to drain the boiler. If you have any questions or concerns, contact our Tech Support Department at 866-704-7001.

Draining the Boiler of a Super Automatic Espresso Machine
(These directions do not apply to Jura-Capresso and Capresso machines; please refer to your user manual)

  1. The espresso machine has to be at steam temperature in order for the boiler to be properly drained. Please use caution.
  2. Plug in your machine and turn the main power on. Wait until the machine is at steam temperature. Refer to the user’s manual if you’re not sure what proper steam temperature is for your machine.
  3. Locate a container that can hold at least 20fl.oz and place it under the steam wand. Be sure to use a container that will not conduct heat.
  4. Once your machine has reached steam temperature, activate the steam wand.
  5. While your machine dispenses steam, remove the water tank.
  6. Once your machine is done dispensing steam, close the steam valve and turn off the main power.
  7. Your boiler has now been drained.

Draining the Boiler of a Non-Heat Exchanger Semi-Automatic Espresso Machine

  • Allow your machine to cool down completely before attempting to drain the boiler.
  • Unplug the machine and remove all loose components, such as the portafilter, drip tray, and water tank.
  • Rest the machine on its back with all the buttons and switches in the OFF position.
  • Place a large container under the steam wand/hot water dispenser. Make sure that the container is in the proper position to catch any steam or water that will come out of the steam wand.
  • Turn on the machine.
  • Activate the pump. Activate the hot water option to dispense hot water from your machine.
  • Run your machine until all the hot water has been dispensed.
  • Rest your machine on its head and keep the container underneath the steam wand/hot water dispenser. Hot water will most likely begin to flow out of the steam wand again.
  • Wait until all the water has been dispensed through the steam wand/hot water dispenser. Turn off the hot water dispenser.
  • Rest the machine on its back and turn off the main power.
  • Your boiler has now been drained.

Draining the Boiler of a Heat-Exchanger, Semi-Automatic Espresso Machine

  1. Plug in your machine and turn the main power on. Wait until the machine is at steam temperature. Refer to the user’s manual if you’re not sure what proper steam temperature is for your machine.
  2. Locate two large containers and place one under the brew group. The other container should be placed under the hot water dispenser. Please note: these containers have to be large enough to hold the contents of your boiler.
  3. Remove the lid of your water reservoir.
  4. Remove the intake line in your water reservoir.
  5. Activate the pump by turning on the brew button, as you would to pull a shot of espresso. Be careful, as any water or steam coming out of the machine will be very hot.
  6. Run your machine until water no longer flows from the brew head.
  7. Turn off the brew button.
  8. Turn the main power of the machine off.
  9. Activate the hot water option to dispense hot water from your machine.
  10. Run your machine until all the hot water has been dispensed.
  11. Turn off the hot water dispenser.
  12. Your boiler has now been drained.

Warranty Policies
Shop with confidence; all of the products found on essentialespresso.com come with complete manufacturers’ warranties. Please review the information below for our warranty and extended warranty policies.

  • Warranty replacement parts shipped by Essential Espresso will incur a shipping and handling fee.
  • Parts ordered through Essential Espresso are non-returnable and non-refundable. Please have your part number at hand when placing an order.
  • The manufacturer’s warranty and extended warranty do not cover normal-wear parts including, but not limited to, shower screens, portafilter handles, portafilter baskets, gaskets, and Pannarello wands.
  • Components that malfunction due to power surges and failures, hard water, unfiltered water or incorrect water pressure are not covered by the warranty and extended warranty.
  • Improper installation, use and failure to perform proper maintenance will void the manufacturer’s warranty and extended warranty.
  • Shipping and handling fees are not included in the manufacturer’s warranty.

Extended Warranties
Some products, not all, are backed by extended warranties. The extended warranty will become active when the manufacturer’s warranty expires. The extended warranty adheres to the same conditions and policies as the original manufacturer’s warranty. Shipping, handling and labor fees are not covered under the extended warranty.

Shipping Damage:

Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 866-704-7001 to report the damage and DO NOT use the machine. You must contact us within five business days, to obtain a RMA number and begin the return process. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS' Terms & Conditions and FedEx Terms & Conditions.

New Merchandise Performance Issues:

If you believe your product is having functional problems, you must contact our customer service department at 866-704-7001 within five business days from the date you receive the merchandise.

Refurbished, Open-box or Clearance Items:

Refurbished and next-to-new items can be returned within 15 days from the date you receive the merchandise and are subject to all of the policies listed above. Please refer to our Return Guidelines, when shipping a refurbished, open-box, or clearance item back to Essential Espresso.

Defective Items:

If your machine does not seem to be working properly, please contact our Customer Service Representatives at 866-704-7001. Every machine has been tested, either at the manufacturer’s or importer’s facility. Our staff can quickly determine if the problem is a mechanical defect or if it is due to improper usage.
Defective products are rare and can be exchanged for the same new product, provided that you contact our customer service department, at 866-704-7001, to file a Defective Item Claim within five business days of receiving the merchandise. After this period of time, the exchange will have to be done by the manufacturer under the warranty. Please keep in mind that all returned products, which are claimed defective, are tested by our technicians. If they are found not to be defective, a restocking fee of 20% will be applied. If a problem occurs after 30 days, please note that every third-party product you buy from Essential Espresso is backed by the product manufacturer's warranty.

Gift Purchase Policies
Products purchased as gifts should be inspected upon delivery. You should check to make sure that your order is complete and correct. Our carriers impose a five business day limit on all damage claims; you must contact Essential Espresso during this timeframe in order to open a damage claim.

Product Returns & Exchanges
We will be able to accommodate holiday returns with valid RMA numbers. Please contact a Customer Service Representative at 866-704-7001 to obtain your RMA number. All holiday returns will be eligible for a full refund, less shipping costs. The refund will be issued to the buyer’s credit card. It is the owner’s responsibility to properly pack and ship the merchandise back to Essential Espresso.

You may request to receive Essential Espresso store credit for the balance, instead of a credit card refund for your gift. Our Customer Service Representatives will be happy to accommodate your request. Please note that Essential Espresso store credit is only valid for one year after issuance.
Please refer to our Return Guidelines for additional information and instructions on how to properly package your machine.

 
 
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866-704-7001

Monday - Thursday: 8 AM to 7 PM CST
Friday - Saturday 8 AM to 5 PM CST
Sunday - 11 AM to 4 PM CST

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