We try to keep our policies short and sweet so that you can enjoy your shopping experience without worrying about the fine print!
Occasionally Essential Espresso will offer coupon codes as a means to provide promotional discounts to our customers. Customers can use these coupon codes by adding the product to the shopping cart and then entering the code into the Coupon Code box on the Checkout page. Some coupon codes are only applicable to certain products or on orders totaling a specific dollar amount. We can only accept one coupon code per order. Unless otherwise stated, coupon codes can not be combined with any other offer. Coupon codes are also only active for a limited amount of time, as indicated on the Website. Coupons and related promotions are not valid on prior purchases.
Coupon code BUNNY2011 expires April 14, 2011 and excludes Baratza, Capresso, Grimac Royal Falcon, Jura, Jura-Capresso, Rancilio, Rocket Espresso, Technivorm, reconditioned, items classified as "parts", prior purchases and sale page items.
We strive to keep your personal information confidential. Please read the following policy to learn how we handle your personal information:
When we collect information: We only collect information about you when you purchase a product or register as a member on EssentialEspresso.com.
What information we collect: We collect the following personal information to process, fulfill and ship your order: your name, email address, your billing/shipping information, credit card and phone numbers. When you browse Essential Espresso’s website, you are able to do so anonymously. We don’t collect personal information when you browse — not even your email address.
How we protect your personal information: The EssentialEspresso.com website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages, where personal information is required. This encryption technology protects your name, address, and credit card number, during data transport, at the point-of-purchase.
How we handle your information: The information you give to us is not sold to outside parties. We only share your contact shipping address and phone number with the shipping company. In rare instances, your information may be shared to fulfill government-mandated court orders, subpoenas, or related legal inquiries.
How the information is used: We use the information you provide to fulfill requests for products, keep you up to date on backordered merchandise, and offer you money saving discounts and promotions.
E-mail updates: It is our intent to send you E-mail Updates only if you have signed up for an account. Instructions on how to unsubscribe are included in each email update or you can unsubscribe by sending an Email to email@example.com.
Questions & Suggestions:
If you have questions or suggestions, send an e-mail to help@EssentialEspresso.com.
We process and ship orders on weekdays. Most orders placed before 12pm CST are shipped that day, if the merchandise is in stock. If you need an item by a specific date, please call our customer service line 866-704-7001.
UPS Ground shipping normally takes 2-10 business days depending on the processing time and your location. Orders being delivered to Alaska, Hawaii, APO, FPO and international addresses may incur additional shipping charges, please contact our customer service department at 866-704-7001 for additional information. Essential Espresso’s free and discounted shipping offers only apply to orders delivered within the continental United States. Hawaii, Alaska, US territories and international orders do not qualify for free and discounted shipping.
If your package was delayed due to national holidays, weather conditions or other acts of nature, expedited shipping charges cannot be refunded.
Shipping Procedures at a Glance
Refusal of Shipment
If the shipment is delivered to its intended destination and shipping is refused by the customer, the order will be subject to a $14 fee and our merchandise return policy—which deducts full shipping charges from applicable refunds.
Please verify your shipping address prior to finalizing purchases. If Essential Espresso has been provided an incorrect address, which results in the order being re-routed, the customer will be responsible for a $14 fee and incur additional shipping charges associated with the delivery of products to the correct destination.
Your satisfaction is our primary concern at Essential Espresso. We will gladly accept any returns on new merchandise 30 days from the date you receive your order, as long as you follow our return guidelines. Refurbished machines may be returned up to 15 days from the date you receive your order. You will receive a full refund, minus our cost of shipping the item to you.
This policy is not applicable to machines which have been personalized, coffee, replacement parts, and accessories, which may not be returned.
Our return policy for other situations, such as shipping damage, performance issues and the rare defective item is explained below. The mission of our sales staff is to make sure each and every purchase you make meets your needs and budget. If you have any questions after a purchase, please call our experienced team at 866-704-7001.
Draining Your Boiler
When you return your espresso machine, the boiler must be properly drained to avoid damage. It is up to the customer to ensure that the boiler is completely drained. If the machine is received in our facilities damaged, due to an improperly drained boiler, the customer may be charged refurbishment fees.
* Please read the instructions in their entirety before attempting to drain the boiler. If you have any questions or concerns, contact our Tech Support Department at 866-704-7001.
Draining the Boiler of a Super Automatic Espresso Machine
(These directions do not apply to Jura-Capresso and Capresso machines; please refer to your user manual)
Draining the Boiler of a Non-Heat Exchanger Semi-Automatic Espresso Machine
Draining the Boiler of a Heat-Exchanger, Semi-Automatic Espresso Machine
Shop with confidence; all of the products found on essentialespresso.com come with complete manufacturers’ warranties. Please review the information below for our warranty and extended warranty policies.
Some products, not all, are backed by extended warranties. The extended warranty will become active when the manufacturer’s warranty expires. The extended warranty adheres to the same conditions and policies as the original manufacturer’s warranty. Shipping, handling and labor fees are not covered under the extended warranty.
Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 866-704-7001 to report the damage and DO NOT use the machine. You must contact us within five business days, to obtain a RMA number and begin the return process. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS' Terms & Conditions and FedEx Terms & Conditions.
If you believe your product is having functional problems, you must contact our customer service department at 866-704-7001 within five business days from the date you receive the merchandise.
Refurbished and next-to-new items can be returned within 15 days from the date you receive the merchandise and are subject to all of the policies listed above. Please refer to our Return Guidelines, when shipping a refurbished, open-box, or clearance item back to Essential Espresso.
If your machine does not seem to be working properly, please contact our Customer Service Representatives at 866-704-7001. Every machine has been tested, either at the manufacturer’s or importer’s facility. Our staff can quickly determine if the problem is a mechanical defect or if it is due to improper usage.
Defective products are rare and can be exchanged for the same new product, provided that you contact our customer service department, at 866-704-7001, to file a Defective Item Claim within five business days of receiving the merchandise. After this period of time, the exchange will have to be done by the manufacturer under the warranty. Please keep in mind that all returned products, which are claimed defective, are tested by our technicians. If they are found not to be defective, a restocking fee of 20% will be applied. If a problem occurs after 30 days, please note that every third-party product you buy from Essential Espresso is backed by the product manufacturer's warranty.
Gift Purchase Policies
Products purchased as gifts should be inspected upon delivery. You should check to make sure that your order is complete and correct. Our carriers impose a five business day limit on all damage claims; you must contact Essential Espresso during this timeframe in order to open a damage claim.
Product Returns & Exchanges
We will be able to accommodate holiday returns with valid RMA numbers. Please contact a Customer Service Representative at 866-704-7001 to obtain your RMA number. All holiday returns will be eligible for a full refund, less shipping costs. The refund will be issued to the buyer’s credit card. It is the owner’s responsibility to properly pack and ship the merchandise back to Essential Espresso.
You may request to receive Essential Espresso store credit for the balance, instead of a credit card refund for your gift. Our Customer Service Representatives will be happy to accommodate your request. Please note that Essential Espresso store credit is only valid for one year after issuance.
Please refer to our Return Guidelines for additional information and instructions on how to properly package your machine.