Shipping Policies

Shipping within the United States


When Will My Order Ship

Usually, we ship products within 1 to 3 business days after your order is placed.

We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:

  • Dalla Corte

  • Espresso Vivace

  • Izzo

  • Grimac Royal Falcon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini

Some orders may require additional information prior to processing and shipping. In order for this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.

What Products Qualify for Free Shipping

We offer Free Standard Shipping on products shipping to destinations in the Contiguous United States on all retail orders over $50, excluding orders containing commercial products.

My Coupon Removed Free Shipping?

Should a coupon reduce your order total to below $50.00 you will be required to pay shipping for the products on your order.

Will All of My Products Ship in the Same Box?

Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via e-mail.

Will All of My Packages Ship Using the Same Shipping Method?

If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.

Can You Ship to a PO Box?

We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address via UPS. Orders requiring USPS delivery must be placed and processed over the phone.

Why Doesn’t My Order Have Tracking Information?

Some small items may ship via USPS, which may not have tracking information immediately available. Certain items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding that status of your shipment.

My Tracking Information Says it’s Delivered, but I Didn’t Receive Anything.

Please see “Lost or Missing Products” below.

Tracking Information Says My Package Is “Out for Delivery,” But It Hasn’t Arrived!

For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default. In most districts, End-of-Day is defined as 9PM Local Time. Deliveries with alternative delivery windows will be indicated as such.

S​hipping Outside the Contiguous United States


Our Free Standard Shipping promotion is available only for those addresses located within the Contiguous United States (the Lower 48 United States including Washington D.C.). This excludes the States of Alaska and Hawaii, US Territories, and any foreign nations. If you live outside of this region, extra shipping charges will be assessed and applied to your order at the time of shipment, dependent upon the method selected.

International Shipping


What is Considered an International Shipment?

International Shipments are defined as those shipments with destinations outside of the United States (consisting of the Contiguous United States, Hawaii and Alaska). Currently, Canada is the only foreign nation approved for delivery.

Can You Ship to a US Territory?

We’re able to ship orders to officially recognized Territories of the United States serviced by the US Postal Service. Some territories may qualify for UPS delivery options. Any available shipping methods will be made available for selection during the checkout process.

Will I have to Pay Additional Charges for an International Shipment?

Orders shipped outside of the United States will be subject to import taxes, customs duties, and fees levied by the destination courier or country.

Delivery surcharges are levied once a shipment reaches the recipient's country. We have no control over these charges, and cannot calculate what these are at time-of-purchase.

What if I Refuse to Pay for These Additional Charges?

When a shipment passes across the border, it may incur additional fees associated with clearing customs that cannot be refunded or voided. If you refuse to provide payment for these fees and/or refuse delivery of the parcel, the product will be returned-to-sender and any fees and/or losses associated with its recovery will be deducted from your refund.

Any taxes, duties, brokerage charges or other fees accrued for returning merchandise to Essential Espresso are the sole responsibility of the shipment’s recipient.

Is My Internationally-Shipped Product Still Covered by a Warranty?

Warranties are void on all products shipped or transported outside of the US unless coverage is explicitly included by the manufacturer.

Note: We are unable to ship Jura, Capresso or Jura-Capresso branded items to Canada. Many warranties for products from this manufacturer are voided on leaving the United States.

APO, FPO, and DPO shipments


When placing an order with Essential Espresso for those serving overseas, at an Army Post Office (APO), Fleet Post Office (FPO) or Diplomatic Post Office (DPO), we ask that you have the following info ready before you place your order:

  • The Service Member's full name.

  • The Military Unit.

  • The Full APO/FPO/DPO address with complete zip code.

Parcels shipped to an APO/FPO are considered domestic mail and are handled through USPS Special Parcel Services. Individual packages cannot exceed USPS Weight and Size limitations.

Note: Certain products (e.g. some espresso machines) may not be shippable to APO/FPO/DPO addresses due to USPS size and weight restrictions. You will be contacted if your order is held for this (or related) reasons and your order held from shipping until a resolution is planned and agreed upon.

Due to their unique handling requirements, parcels shipped to these addresses may require an additional 2-3 business days of processing time prior shipping.

When Will My Order Ship?


Usually, we ship products within 1 to 3 business days after your order is placed.

We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:

  • Dalla Corte

  • Espresso Vivace

  • Izzo

  • Grimac Royal Falcon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini.

Some orders may require additional information prior to processing and shipping. In order to allow this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.

Orders will not be shipped without approval of their shipping costs by the customer. This cost does not include taxes, duties, customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.

The recipient is responsible for all return shipping costs involved with returning international shipments to Essential Espresso, including the return of damaged and/or defective merchandise.

Who Determines Transit Times?


"In Transit" times provided by UPS are based on business days and do not include Saturdays, Sundays, holidays, or delays induced by unplanned service interruptions. These times are estimates provided by the carrier. As such, Essential Espresso cannot guarantee their accuracy.

I Haven't Received My Package!


Delivery is the full responsibility of the carrier. Essential Espresso is not responsible for delivery of the package once it leaves our facility.

Help, My Item(s) Never Arrived!

In some cases, orders will be split into multiple shipments with independent delivery times. We recommend checking your order detail page for a full list of available tracking numbers.

Verify that the product(s) delivered are those indicated on the packing slip included with the shipment.

If you have confirmed that all shipments on your order have been received but a product is missing or incomplete, please contact Customer Service.

My shipment says it is “Delivered,” but I haven’t received it.

First, thoroughly check around your doors and patios for the missing package. Often times, carriers will place them around and behind other objects and furniture to keep them out-of-sight.

In some cases, such as orders shipped in two steps (as with our SurePost option), shipments will often be marked as “Delivered” by UPS when they are handed over to USPS for final delivery to the destination address.

For orders shipped using SurePost, please allow for an additional 2-3 business days for final delivery.

If the package cannot be found, contact a member of the Customer Service team to review your options.

How will my package be shipped?


Essential Espresso reserves the right to choose the appropriate method and carrier for a shipment. This can vary based on the requirements of the destination chosen, available carrier options, parcel weight/volume, or any number of other factors. We will contact you if any special delivery arrangements need to be made.

We have chosen to use UPS as our carrier for the majority of our domestic and international shipments. Oversized shipments, small parcels or those requiring other types of special handling be delivered by other carriers.

Signature Required

For orders over $500.00, all packages will be shipped signature required.

When Will My Expedited Shipment Go Out?


Expedited Shipments placed and processed prior to 3pm EST on normal business days will ship same-day unless otherwise indicated at time of purchase. This excludes orders containing products from the following manufacturers:

  • Dalla Corte

  • Espresso

  • Vivace

  • Izzo

  • Grimac

  • Royal Flacon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to ECM, Expobar, Profitec, Rancilio, and Pasquini.

Some orders will require additional information prior processing for shipment. In order for this occur as quickly as possible, be sure to provide a valid email address and phone number when addressing your order.

Note: Next-Day Air, 2-Day, 3-Day, and other expedited deliveries are subject to UPS Policies and Guidelines.

Can My Order Be Delivered on Saturday?


Saturday delivery is available for select US-based addresses. Due to this limitation, orders requiring Saturday delivery must be placed over the phone and will incur additional charges over standard Business Day delivery. Please call a member of our Sales team to review if this service is available to your order. No other shipments are delivered on Saturdays.

Can I Change My Address/Pick Up My Order?


Once an order has been collected from our warehouse by UPS, we cannot change or reroute the delivery address. Additionally, if a delivery attempt by UPS is missed, an order cannot be collected from the UPS facility. UPS will make three attempts to deliver an order before it is sent back to our warehouse.

What If My Shipment is Delayed?


As soon as a product is handed over to the shipper for delivery, it becomes the responsibility of the carrier to ensure that the product is delivered. "In Transit" times are estimates provided by the carrier. We are unable to guarantee the accuracy of these estimates.

Essential Espresso is not accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.

Tracking Information and Updates


For most of our shipping methods, we make our best effort to provide tracking information so that you can observe the progress of your shipment.

When Will I Receive My Tracking Information?

Depending on the shipping method used, tracking information will automatically become available via email and on your order dashboard within one business day of shipping. Some orders may not automatically generate shipping information.

I Have Entered My Tracking Number into UPS But No Data is Available?

In some cases it can take up to three business days for UPS to update their system to reflect the progress of your shipment.

Unauthorized Returns


If you return a product to us without first receiving prior authorization to do so, your credit will incur additional deductions that can otherwise be avoided by following our standard return process. We strongly recommend that you seek the assistance of our Customer Service team should you experience any difficulty with returning your product(s).

What if I Ship My Return without an RMA Number?

Parcels received without an approved Return Merchandise Authorization will be subject to a 10% restocking fee and are subject to all standard Merchandise Return policies.

Note: Any merchandise returned to our warehouse without a valid or legible RMA number may be refused and returned-to-sender.

My Order Had the Wrong Address and Was Returned-to-Sender.

In this situation, please contact Customer Service to discuss your options.

If you have refused your package, please refer to the section on “Refused Shipments.”